This training is focused on recognizing signs of mental distress and trauma and how to effectively support and engage with individuals in distress through a trauma-informed approach to de-escalation techniques.

In this webinar you will learn how to:

· Develop a trauma-informed approach to de-escalation, including awareness of how racialized trauma can present itself

· Set professional boundaries as a means to keep all parties safe in a challenging situation

· Apply key elements of de-escalation strategies