Resident Services Support Network (RSSN)

Resident Services Support Network (RSSN)

RSSN-Logo

Resident services staff are among the most valuable staff members in ensuring a successful affordable housing community and supporting the success of individual residents.

The mission of the Resident Services Support Network is to provide Affordable Housing Resident Services professionals with meaningful and practical support through educational forums, networking opportunities, and peer learning in order to see residents flourish.


Introducing 2017 Resident Services Training Series

The Resident Services Support Network (RSSN) is pleased to introduce the 2017 Resident Service Institute and Certification Program, a combination of monthly workshops and intensive Institute learning.

The 2017 RSSN Training Series is designed to provide specialized and foundational training for professionals in the field of Resident Services within Affordable Housing.  Each month leading up to the Resident Services Institute, the RSSN will offer one workshop on a specific topic relevant to our unique service industry.  Registration for workshops is free and will be held monthly with further description of the topics listed below.

Participate at the level that meets your needs.  Attend a single workshop or work towards Certification. Certification is available to those who attend five of the eight workshops AND the Resident Services Institute with a small processing fee when registering for the Resident Services Institute.


Previous Workshops and Events:

February 22nd, 2017- Mental Health Certification

March 30th, 2017- Autism Spectrum
(Click here for Resources and Referrals)

April 13th, 2017- SDRAFFH Knocking Down Walls: Fair Housing Choice in the Fight to Reduce Homelessness and Open Doors to People with Criminal Histories Conference

April 26th, 2017- Administrative Professionals’ Day

May 18th, 2017- Services for Seniors: Walk a Mile in Their Shoes

June 22nd, 2017- Trauma Informed Services and Community Building

(Click here for Resources and Referrals)
Find the full event write-up here

July 27th, 2017- LGBTQ Awareness “Creating a Safe Home through Kindness and Compassion”

Workshop presentations and materials found here.

August 31st, 2017- Mandated Reporter Training

Workshop presentations and materials found here.

September 12th, 2017- Combating Your Own Bias

*This will be the last workshop of 2017

Workshop presentation found here.


For the 2016 Resident Services Institute available materials see below:

Resource Round Robin PowerPoint
List of Round Robin Resources

Self-Sufficiency Power Point

After School Clubs PowerPoint
After School Club Ideas

Self-Care Power Point
Self-Care Handouts


The mission of the Resident Services Support Network (RSSN) is to provide Affordable Housing Resident Services professionals with meaningful and practical support through educational forums, networking opportunities, and peer learning in order to see residents flourish.